Frequently Asked Questions

If you are travelling on any of our Travel Passes, you will be able to re-book the trip, however you won’t receive any additional days.

Your booking number is an 8-digit number used to edit your ticket, pass or package details on our website. Your booking number can be found on your booking confirmation.

Once you have commenced travel on a pass there is no refund available. If you have made the purchase and decide you no longer need it before you have made any trips, we can arrange a refund, less a 10% cancellation fee.

Your booking number is an 8-digit number used to edit your ticket, pass or package details on our website. Your booking number can be found on your booking confirmation.

Once you have commenced travel on a pass there is no refund available. If you have made the purchase and decide you no longer need it before you have made any trips, we can arrange a refund, less a 10% cancellation fee.

You can manage your pass and add trips through My Greyhound account, or by entering your booking number and email address on the Manage Booking
 page. Just type your origin, destination and date into the availability search and choose the trip that works for you!

Once you have added your trips to your pass, simply show the driver your booking number when it’s time to board the coach (no need to print anything out – your phone is fine!). Make sure to have some photo ID handy in case you are asked to present it.

You can a top up of 1, 3, 5 or 10 extra Travel Pass Days (depending on the pass you originally bought) in Manage Booking or by calling us on 1300 473 946.

No. Each pass is unique to the person it was originally issued to. If you no longer need your pass, please call 1300 473 946 for assistance.

All our buses come with free WiFi, USB chargers, air-conditioning, reclining leather seats, and a restroom.

The National Travel Pass offers travel without limit, and is determined by days, not distance or destination. Travel in any direction to absolutely any of our 180+ stops around Australia, for as many consecutive days as you have purchased.

The East Coast Travel Pass allows unlimited travel along the East Coast on any of our services between Melbourne and Cairns, back and forth in any direction, for as many consecutive days as purchased.

If you are travelling on any of our Travel Passes, you will be able to re-book the trip, however you won’t receive any additional days.

A ticket allows you to travel between an origin and a destination at a specific time chosen at the time of booking. A pass, on the other hand, allows you to make multiple journeys on the one booking, with the freedom to choose your origin, destination and time at a later date.

Your booking number is an 8-digit number used to edit your ticket, pass or package details on our website. Your booking number can be found on your booking confirmation.

Once you have commenced travel on a pass there is no refund available. If you have made the purchase and decide you no longer need it before you have made any trips, we can arrange a refund, less a 10% cancellation fee.

No. Each pass is unique to the person it was originally issued to. If you no longer need your pass, please call 1300 473 946 for assistance.

You can a top up of 1, 3, 5 or 10 extra Travel Pass Days (depending on the pass you originally bought) in Manage Booking or by calling us on 1300 473 946.

You can manage your pass and add trips through My Greyhound account, or by entering your booking number and email address on the Manage Booking
 page. Just type your origin, destination and date into the availability search and choose the trip that works for you!

All our buses come with free WiFi, USB chargers, air-conditioning, reclining leather seats, and a restroom.

The National Travel Pass offers travel without limit, and is determined by days, not distance or destination. Travel in any direction to absolutely any of our 180+ stops around Australia, for as many consecutive days as you have purchased.

The East Coast Travel Pass allows unlimited travel along the East Coast on any of our services between Melbourne and Cairns, back and forth in any direction, for as many consecutive days as purchased.

Once you have added your trips to your pass, simply show the driver your booking number when it’s time to board the coach (no need to print anything out – your phone is fine!). Make sure to have some photo ID handy in case you are asked to present it.

If you are travelling on any of our Travel Passes, you will be able to re-book the trip, however you won’t receive any additional days.

A ticket allows you to travel between an origin and a destination at a specific time chosen at the time of booking. A pass, on the other hand, allows you to make multiple journeys on the one booking, with the freedom to choose your origin, destination and time at a later date.