Travel Information

Choosing your seat can make the journey that little bit more comfortable.  With Seat Selection, you can reserve a window or aisle seat when you book your Greyhound travel.

You don’t have to choose a seat during booking. If you leave it for later, we’ll allocate the first available seat on each service you’re travelling on.

Changing Your Seat

Plans and preferences can change.  You can update your seat selection at any time before your coach departs through your My Greyhound account.

How to Change Your Seat

Step 1: Your allocated seat will be shown in green, while unavailable seats will be shown in red.  Select your allocated seat to begin making a change.

Step 2: Select the seat you’d prefer. You can update your selection as many times as you need.

Step 3: Once you’re happy with your seat, select CONTINUE to save your changes and proceed to payment.

Please Note
Seat allocations, whether chosen during booking or allocated automatically, are not guaranteed. Last minute service, coach changes or operational requirements may result in a different seat being allocated.

Travelling overnight is a practical way to make the most of your time on the road.  While you sleep, you’ll cover the distance between destinations and arrive ready for the day ahead.

Every overnight Greyhound service includes reclining leather seats, USB charging, onboard restrooms and air conditioning, along with free WiFi on selected services.

If you’re travelling on one of our Travel Passes, overnight services can also help you spend more time exploring and less time in transit.

Preparing for an Overnight Journey
A little preparation can make overnight travel more comfortable.

Bring a jumper or light blanket
Our coaches are air conditioned throughout the journey.  If you tend to feel the cold, we’d recommend bringing an extra layer.

Pack a few snacks
Most overnight services include scheduled meal breaks, but it’s always worth having something on hand if you sleep through a stop or get hungry between breaks.

Consider earplugs
Everyone travels differently.  A pair of earplugs can help minimise distractions and make it easier to rest.

Bring a water bottle
Staying hydrated can make a big difference on longer journeys.  Every Greyhound coach includes an onboard restroom for convenience.

Don’t forget your travel essentials
A charging cable, travel pillow, hand sanitiser and any personal items you regularly use can help make the journey more comfortable.

Travelling with luggage is easy with Greyhound’s generous baggage allowance.

Baggage Allowance
Your ticket includes:

• Two pieces of checked luggage up to 20kg (44lb) each.
• One piece of carry-on luggage up to 8kg (17.6lb).

Additional Luggage
Need to bring a little more?

You can travel with up to two additional checked bags for $10 per bag. Each additional bag must not exceed 20kg.

Any baggage beyond this allowance will be charged at standard freight rates.

Bicycles and Surfboards
Bicycles and surfboards can be carried on Greyhound services, subject to available space.

The following charges apply:

• Surfboards, surf-skis and sailboards: $15 each
• Pushbikes: $49 each

Surfboards, surf-skis and sailboards must be securely packed in protective material and cannot exceed 2 metres in length.

Prams and Wheelchairs
Prams and wheelchairs can be carried free of charge and do not count towards your baggage allowance.

Prohibited Items
For the safety of our passengers and team members, some items cannot be carried on Greyhound services.

These include:

✘ Flammable Goods
✘ Ammunition
✘ Animals
✘ Dry Ice
✘ Fireworks
✘ Any Dangerous or Illegal Goods

Please note that transporting fruit and vegetables between some states is restricted under quarantine regulations. It’s your responsibility to ensure you comply with applicable state laws.

Lost Luggage
Any baggage left onboard a coach or at one of our terminals will be transferred to a central location and stored for up to three months.

If you believe you’ve left luggage behind, please contact our Customer Service Team on 1300 473 946.

For full details on baggage allowances and restrictions, please refer to our Terms and Conditions.